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Shipping and Handling


How and When We Ship
With our standard delivery service, we generally ship the next business day, and orders arrive in less then 7 business days to most locations. For expedited delivery service, customers may select overnight or second day delivery.

We cannot ship fruit to California or Arizona.

Delivery Area
At this point in time, we only ship to the 48 contiguous states in the United States of America.

Delivery Guarantee
While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Any additional shipping charges incurred by FreconFarms.com due to incorrect shipping information provided by the customer may be charged to the ordering customer of FreconFarms.com. Please check all addresses carefully. Postal and delivery services will not forward. We guarantee delivery only to the addresses we are given.

Payment
For Internet, telephone, and FAX orders, we accept the following Credit Cards: Visa, MasterCard, American Express, and Discover. If you intend to mail your order, we accept credit cards and personal checks. Your credit card will be charged at the time your first paid item is shipped.

Sales Tax
We collect sales tax for shipments to Virginia (4.5%) and Pennsylvania (6%). Collection of sales tax is determined by the billing address for the credit card, not the shipping address for the basket.

Online and Offline Security
You can order confidentially - our online shopping is secure.
FreconFarms.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. All personal information (such as ceedit card number ect) entered on our registration and order forms is transmitted in an encrypted form directly from you to our bank for your safty. All transactions are kept secure when you use Netscape Navigator 6.0+, Microsoft Internet Explorer 5.0+ or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically scramble personal information so it remains safe as it travels the Internet. If you do not use an SSL browser, you may download one of these programs now.

While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect your information offline. All of our users’ information -- not just the sensitive information mentioned above -- is protected by physical security measures to safeguard and secure the information we collect.

We may track IP addresses to analyze trends, administer the site, track online usage, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may also be used to enable us to track and target your interests, for the purpose of enhancing your experience on our site. If you reject the cookie, you may still browse our site, however you will not be able to purchase or have access to all our services. To set your browser to accept cookies, look under “Preferences” or “Options” in your browser.

Product Orders/Catalog Requests
If you place an order or request a catalog from FreconFarms.com, we require that you provide certain information on our online order form(s). For orders, we request you provide contact information (including your name, address, telephone number and email address, and the name and shipping address of the recipient) and financial information (including credit card number and expiration date and coupon code, if any). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.

Surveys and Contests
From time-to-time FreconFarms.com may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). FreconFarms.com will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.

If you call or correspond with FreconFarms.com staff, we will request information from you as well. The information requested depends upon the purpose of your contact, but is likely to include your name, billing address, email address, the name and shipping address of the recipient, financial information such as your credit card number and expiration date, and the order number and date. Information and Use FreconFarms.com is the sole owner of any information we collect from you. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes and to fill your orders. However, for your convenience, we also may use the information to provide other services including the following:

Sharing of Information
FreconFarms.com may occasionally partner with another party to provide specific services for us, such as providing credit card processing, shipping, or promotional services. We will only provide contact information necessary for the third party to provide these services for FreconFarms.com. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We also ask these partners to confirm that their privacy practices are consistent with ours.

FreconFarms.com may occasionally allow other companies to place ads on our Web pages or to collect anonymous information about visits to our Web site. These companies may use information about your visits to this and other Web sites in order to provide you ads about goods and services that may be of interest to you. If you prefer that such companies not use this anonymous information about your visits to our Web site, please click here (info@FreconFarms.com) to send us an email or write to us at the address provided below.

FreconFarms.com may occasionally share our customer mailing list with select companies that provide goods or services we think might interest you. The information we provide may include your name and mailing address. If you prefer that we not share this information, please click here (info@FreconFarms.com) to send us an email or write to us at the address provided below, requesting to be removed from the list.

FreconFarms.com may send a catalog to you or to a recipient to whom you sent a gift. If you or your recipient does not want to receive our catalog, please click here (info@FreconFarms.com) to send us an email or write to us at the address provided below requesting to be removed from that list. Please allow up to 8 weeks for us to update our lists.

Email Communications
FreconFarms.com may email you to communicate with you about your Internet, telephone, and mail orders. You may also receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email, or you may click here (info@FreconFarms.com) to contact us or write us at the address provided below. Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.

Changing or Deleting Information
You may change any contact information you have provided FreconFarms.com anytime when you place additional orders or by emailing us at info@FreconFarms.com or by writing us at the address provided below.

Links
Freconfarms.com may occasionally contain links to other sites. Please be aware that FreconFarms.com is not responsible for the privacy practices of such other sites. FreconFarms.com encourages you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Notification of Changes
If FreconFarms.com ever change our privacy policy, we will provide information about these changes on our Policies and Disclaimers page. If at any point FreconFarms.com decides to use personally identifiable information in a manner different from that stated at the time it was collected, we would not do so without first notifying you of the changes and providing you with the ability to opt out of these different uses. Please contact us at info@FreconFarms.com or Frecon Farms Customer Service, FreconFarms.com, P.O. Box 1361, Springfield, VA 22151-0361 with any questions or comments about our privacy policy.

Guarantee


Our Promise to our friends
We at FreconFarms.com have painstakingly attempted to provide you, our friend, with the finest goods and services possible. However, we understand that sometimes circumstances may occur during shipping and mistakes will be made due to human error. Because we understand this, if you or the recipient of a FreconFarms.com gift is not delighted with the gift we will rectify the situation with either a replacement gift.

If you wish to return your online purchase, keep our packing slip and contact us at info@FreconFarms.com for instructions on how to send the merchandise back to us using traceable mail. Once we receive your package, we will promptly exchange as you instruct. We offer a 100% satisfaction guarantee. If you are dissatisfied with a product for any reason, we will exchange it for something of equal value. You will need to provide proof of purchase, such as a copy of the original packing slip invoice, for exchange of the full purchase price.

Substitutions and Arrival Dates
At FreconFarms.com we strive to discover many of the world’s unique goods so that we may offer them to you. Due to the distinct nature of our goods, they cannot be mass-produced and are often available in a very limited quantity. If the product or some of the items within an individual gift is unavailable, we may substitute an item of equal or greater value and reserve the right to do so. We thank you for understanding.

Unpredictable weather can often delay fruit harvests at Frecon Farms up to three weeks or more. In some cases, seasonal fruits that are traditionally offered in FreconFarms.com gifts are unavailable or do not meet our standards and will be replaced with another type of fruit that is in season fruit and does meet our high standards. If you would like to know how the harvest is progressing and what is in season, please mail us at info@FreconFarms.com.

The value of a FreconFarms.com gift
You truly get an old fashioned promise of value from FreconFarms.com.
The Frecon family business has been growing in the rolling hills of Boyertown, PA, for over 65 years. We have always known our customers by their first names and therefore have never left quality to chance. We know our customers and they know us. What our customers know about the Frecon’s is that we hold ourselves to the highest standards and take personal pride in the quality of our products and the happiness of our customers. This same philosophy is applied to our Web Business and to you, our new friends and customers. From the crunch of our apples to the juiciness of our peaches to the curl of our ribbons - if something doesn't meet our highest standards, it will not be included in our gift baskets.

We pick, sort, wrap, and pack every gift individually, by hand – just as you would prepare a gift for a friend or loved one. We also grow our own fruit at the farm started by our grandfather, now run by our father. Frecon’s truly is a family business; extraordinary attention to detail and pride in our craftsmanship is what distinguishes us from the rest. You can be assured that these qualities will be seen in each of our gifts and will be a direct reflection of your own thoughtfulness and taste. This is our promise to you and it is that promise which is the true value of our gifts.

Browser Requirements
Basic Browser Requirements
Our site works best with Netscape Navigator 6.x or above, Internet Explorer 5.x or above, AOL 6.x or above, or Mozilla 1.x or above. Some features may not work properly if you are using a different browser, and checkout will not be possible. You may download the latest browser versions by following the links below.

Java Scripting
In order to use the FreconFarms.com Website, your Web browser must be configured to use "Java Scripting." To set your browser to use Java Scripting, look under "Preferences" or "Options" in your browser.

Pop-Up Windows
Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that disables such windows, so that you will be able to shop.